Scam Alert

Beware of Scammers Pretending to be TruGrocer!

We've noticed scammers pretending to be from TruGrocer, calling members to steal personal info. Here's what to watch for:

Vishing Scams (Voice Call)

• What to Watch For: Scammers spoof our number and pressure you for information.
• Our Promise: We never ask for personal info over the phone. If in doubt, hang up and call us directly.

Phishing Emails

• Watch Out For: Suspicious emails asking for personal info.
• Our Tips: Check the sender's address, look for grammar mistakes, and hover over links before clicking.

Smishing Texts

• What to Watch For: Urgent texts from unfamiliar numbers.
• Our Advice: Slow down and verify before responding. Remember, TruGrocer will never ask for personal info out of the blue or threaten account closure.

TruGrocer Will Never Do The Following:

• Directly link to Online or Mobile Banking or provide links to authenticate your information.
• Contact you via email, phone, or text asking for personal information or to update/validate your credentials.
• Ask you to enter personal account information in an email, chat box, or pop-up message.
• Threaten to close or suspend your account if you don't provide personal information.
• Request personal account information because your account has been compromised.

If you believe someone is trying to access your account or already has, call us immediately at 1-855-320-6460.

Government Imposter Scams

A government imposter scam is a type of fraud where scammers pretend to be officials from government agencies like the IRS, Social Security Administration, Medicare, or even law enforcement. They often contact you via phone, email, text, or social media, claiming you owe money, need to provide personal information, or are entitled to a benefit. Their goal is to steal your money or personal information.

Like most of these scams the victims are kept on the phone and in a state of panic unable to text or phone a friend. They are then directed to their financial institution to withdraw funds and then to a “Bonding Kiosk” which is just to a Crypto Kiosk like CoinMe.

As a reminder, a government agency will NEVER request cryptocurrency as a form of payment.

Microsoft Imposter Scams

Has “Microsoft” contacted you because of a sensitive information breach? Have you received pop-up windows claiming your computer is in Danger? Don’t fall victim to a phishing scam!
Directly from Microsoft’s Website:

“Microsoft will NEVER proactively reach out to you to provide unsolicited PC or technical support. If you receive a phone call claiming to be from Microsoft or see a pop-up window on your PC with a fake warning message and a phone number to call and get your “issue” fixed, it’s better to be safe and not click any links or provide any personal information. Never call the number provided in the error message.  Real Microsoft error messages never include a phone number to call.”

For more information visit Microsoft Support

Contact TruGrocer